Work from Home

11th Bipartite


The Board of the largest Bank, State Bank of India recently approved the ‘Work

from Home’ policy to enable its employees/officers to work while at home using

mobile devices to address any urgent requirement they may have, which prevents

their travelling to work. Now, the Bank informed that it will be using mobile

computing technologies and shall have continuous control over all the enabled

devices centrally to manage and secure the data and applications on the mobile


The concept of “Work from Home” is a very welcome move, especially for the lady

officers/employees. The increasing number of women in the Bank stands

testimony to their faith in the Industry and their commitment amidst all the

constraints. A large number of organizations have already come up with their


action-plan to protect the interest of the women in our country. The trade unions

in the organized sector have also contributed their mite to organize the women

workers and help them in providing leadership to women workers and to espouse

their cause with the Government and other agencies. Besides the IT Sector, the

Banking Industry is one of the major sectors, employing a large number of women

who are occupying several high positions in the organization. Hence, it is

imperative on the part of the Bank as well to protect the interest of the women and

ensure a congenial working environment along with the option to work from home

at their convenience.

SBI is now in the process of identifying jobs that can be done from home. We had

requested that the Concept of work from home be introduced to help our officers

who are on sabbatical leave, sick leave and are unable to attend office for various

reasons, but also capable of working from home or elsewhere. We are very happy

that the Board of the Bank has approved it now. We would like to reiterate below a

few areas where the concept of work from home can be introduced and hope that

the Bank will implement the concept soon.

Complaint management Knowledge helpline.

HR helpline/ complaint resolution.

App related queries and feedback resolution

Customer Relationship Management.

Customer Feedback.

Credit appraisal Cross selling Marketing.

Lead management Wealth management ATM cash out monitoring CSP


Inspection and Audit compliance monitoring.

Salary processing and other HRMS linked activities under SAP ERP Market

research for effective marketing and cross selling, telemarketing.

KYC/ FATCA /PAN Seeding/ Aadhaar Seeding other statutory updates (with a

trickle feed module) for bulk upload subsequently at front end.

Legal support RTI Queries Ifams.

NPA monitoring and recovery drive and follow-up.

Help Desk.

HR:  Fitment, Scrutinizing Bills such as TA, LFC, Medical etc.

Reservation rooster, promotion exercise data scrutiny, recruitment data scrutiny.

Monitoring Job Family and Transfer Tools.

Scrutinizing bills of vendors, Pathological lab (Tie up).


Follow up of various Pan India initiatives (Present and future) such as: Migration

to cloud server, 2 mbps leased line and backup connectivity, Branch Ambience


Vendor Management Services for faster resolution of issues of branch and

monitoring of services of vendors.

Customized MIS Data preparation/presentation for seminars, meetings, Training


We believe that the above mentioned jobs may be considered during

implementation of the concept of work from home. We also demand for the

implementation of the concept of “Work from Home” immediately.


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